1. Situation.
“Remember the situation when we met, Paul?
What were the issues that made you consider working with us?”
2. Opportunity.
“Why did you see us as an opportunity?
How did you think we could help you?
Was it the problem you had and how we approached solving it?”
3. Decision.
“When you made the decision to hire us, how did you assess us? Is there one thing that stands out in your mind?
4. Action.
How has it gone since then?
Did we take the right action?
Do you remember the specific steps we took to improve things?
5. Results.
“What have been the results?
Did they affect the bottom line?
Productivity? Sales? Efficiency?
Can you quantify the difference working with us has made for your business?”
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